Internet notebook about my work: deep listening to facilitate positive change


Thursday 25 November 2010

Message: what works, what does not?

The few sound bites that the audience remembers from your communication. That - I explain to my audience of MSc students - is the message. When you prepare and formulate an effective message, don't concentrate on what you want to say. Formulate what people should remember. Key informative sound bites why they should bother and what they should do. And don't forget that your body language and other actions should support the message, not contradict it. The audience should like and trust the messenger. The rest are just details. Details communicate that you know your stuff. Íf you provide too many details, you often mess up your message. Instead provide a source where people who want to know more can go to. A good way to practice messaging is having students analyze a series of brochures and leaflets to distill their core message.

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