Internet notebook about my work: deep listening to facilitate positive change


Wednesday 21 July 2010

Managing professional updating projects

The graphic summarizes the phases of a professional updating project to help clients think beyond funneling expert knowledge into power points. Formulation and execution of a professional updating project is often a learning experience for both consultant and client. The client makes steps from thinking in terms of instruction to thinking in terms of creating a learning environment; from seeing the consultant as a follower of instructions to trusting his/her didactic expertise to guide the development process for which the client is one of the suppliers of information and content. The consultant makes steps in understanding context, audiences, expectations and a possible next phase of development in the learning of the client. Most difficult for both is to realize that often most of the available time is needed for the phases that prepare for the production. I sometimes wonder whether these reflections not only apply to learning projects, but to all communication projects.

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